The short version: Settings → Delete my account, inside the app. It removes everything immediately and cannot be undone. Cancel any Premium subscription separately, through Apple or Google.
1. How to delete your account
You can do this yourself, from inside the app, without contacting us:
- Open TinkerDay.
- Tap You in the bottom bar.
- Tap Settings at the top of the screen.
- Scroll to the bottom and tap Delete my account.
- Confirm when asked.
Deletion happens immediately. It cannot be undone, and the account cannot be recovered afterwards.
2. What gets deleted
Everything tied to your account is permanently removed from our systems:
- Your account and display name
- Your linked Apple or Google identity, if you added one
- Every puzzle you have solved, and your solve times
- Your points balance, points history, and any hints you unlocked
- Your streak and all leaderboard entries
- Your group memberships, and any groups you created
- Your purchase records
- Any photos you submitted as puzzle answers
Deleting a group you created also removes that group and its rounds for everyone else in it.
3. What is kept
Crash and diagnostic reports are retained so we can keep fixing the app, but the identifier linking them to you is erased at the same time, so they can no longer be connected to you or to any other person. We may also retain records of purchases where tax or accounting law requires it; these are held by our payment providers, not linked to your deleted account.
4. Subscriptions are separate
Deleting your account does not cancel a Premium subscription. Subscriptions are billed by Apple or Google, not by us, and will continue until you cancel them:
- iPhone or iPad: Settings → your name → Subscriptions
- Android: Google Play → Subscriptions
Cancel there first, then delete your account.
5. If you can't open the app
If you linked an Apple or Google account and can no longer sign in, email us from that same address and we will delete the account for you. Please include the display name you used, if you remember it.
If you never linked an account, it exists only on the device that created it. We hold no email address or any other detail that could identify it, so we genuinely cannot find it on your behalf — there is nothing we can match you to. Deleting from within the app on that device is the only route.
6. Contact
Questions about deleting your account? Email support@akizitech.com. We respond within 30 days.
Questions about this document? Email support@akizitech.com.